Warranty

We care about our products and naturally do our best to deliver them to you in excellent condition. Nevertheless, it may happen that an order is damaged during transport or that something else occurs which entitles you to make a warranty claim. Under European law, we are liable for any lack of conformity that becomes apparent within a period of two years after delivery of the goods. You may have additional rights under Dutch law.

When you discover or should reasonably have discovered a defect in the product, you must contact us within a reasonable period of time. A reasonable period is in any case 1 month. Under certain circumstances, a period longer than 1 month may also be acceptable.

If you contact us in time, we will ensure a free repair or replacement.

Complaints

It is always possible that something does not go entirely as planned. We recommend that you first make your complaint known to us by sending an email to support@dovital.nl. We always endeavour to respond to your enquiry within 24 hours. If this does not lead to a solution, it is possible to submit your dispute for mediation through WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.